FAQ

What types of flooring products do you offer?

We specialize in a wide range of flooring solutions including Area Rugs, Artificial Grass, Carpet, Carpet Tiles, Hardwood Flooring, Laminate Flooring, Vinyl Plank, Gym Flooring, Ceramic Tile, and essential Flooring Supplies. Our collection is designed to meet both residential and commercial needs.

Is your flooring suitable for commercial use?

Absolutely! We offer durable options like Commercial Floor Mats, Carpet Tiles, and Gym Flooring that are perfect for high-traffic commercial spaces, gyms, and offices.

Do you offer custom-cut products?

Yes, we provide a “Cut to Length” service for certain products, allowing you to get the perfect fit for your unique space requirements.

How do I place an order?

Simply browse our website, select your desired products, add them to your cart, and proceed to checkout. You’ll need to provide your shipping details and choose a payment method.

Do I need an account to shop?

While you can check out as a guest, creating an account allows you to track your orders, save your preferences, and enjoy a faster checkout process in the future.

Can I modify or cancel my order after placing it?

Please contact us immediately at [email protected] if you need to change or cancel your order. We process orders quickly, so we can only assist if your request is received before it is dispatched from our warehouse.

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

Is my payment information secure?

Yes, we use secure encryption technology to protect all your personal and payment information. Your data safety is our top priority.

Where do you ship?

We proudly ship our products globally! However, due to current logistical constraints, we are unable to deliver to Asia and a few select remote regions.

What are my shipping options?

We offer two reliable shipping methods:
– Standard Shipping: A flat fee of $12.95 via DHL or FedEx. Delivery typically occurs 10-15 days after dispatch.
– Free Shipping: For orders over $50, shipped via EMS. Delivery typically occurs 15-25 days after dispatch.
All orders are processed within 1-2 business days before shipping.

How can I track my order?

Once your order has been shipped, you will receive a confirmation email containing your tracking number. You can use this number to monitor your delivery in real-time.

What should I do if my delivery is delayed?

While we provide reliable timeframes, occasional delays can happen due to factors beyond our control, such as customs or weather. Please use your tracking number for the most up-to-date information. If the delay is significant, feel free to contact us.

What is your return policy?

We want you to be completely satisfied. If you are not happy with your purchase, you may return it in its original condition within 15 days of receipt for a refund or exchange.

How do I initiate a return or exchange?

Please contact our support team at [email protected] within the 15-day window. Include your order number and reason for the return. We will guide you through the process and provide instructions.

Who pays for return shipping?

For returns due to our error or defective products, we will cover the return shipping costs. For returns based on customer preference, the return shipping fee is the responsibility of the customer.