At TrafficMaster Decor Store, we are dedicated to providing high-quality flooring solutions for homeowners, interior designers, and commercial clients worldwide. Our curated selection of products, from elegant Hardwood Flooring to durable Gym Flooring and stylish Area Rugs, is designed to meet diverse needs and aesthetics. We pride ourselves on a seamless shopping experience, supported by clear and fair shipping and return policies.

Shipping Information

We strive to process and dispatch all orders promptly to ensure you receive your items as quickly as possible.

  • Order Processing Time: 1-2 business days after payment confirmation.
  • Standard Shipping: Shipped via DHL or FedEx. Delivery within 10-15 business days after dispatch. A flat rate of $12.95 applies.
  • Free Shipping: Available on orders over $50, shipped via EMS. Delivery within 15-25 business days after dispatch. (Please note: Free shipping is not available to all Asian and some remote regions.)

You will receive a tracking number via email once your order ships, allowing you to monitor its journey to your doorstep.

Returns & Exchanges Policy

Your satisfaction is our priority. If you are not entirely happy with your purchase, we offer a straightforward returns and exchange process within a specified period.

Eligibility

  • Most items can be returned or exchanged within 15 days of receiving your shipment.
  • The item must be in its original, unused, and uninstalled condition, with all original tags and packaging intact.
  • A valid proof of purchase (order number) is required.
Important Note on Non-Returnable Items: To ensure the health and safety of our customers, the following products are considered final sale and cannot be returned or exchanged once their original packaging has been opened:
  • Carpet Padding
  • Door Mats
Additionally, all custom-cut products from our “Cut to Length” service are non-returnable.

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact Our Team: Within 15 days of receipt, email us at [email protected] with your order number and reason for return/exchange. You may use the template provided at the bottom of this page.
  2. Receive Instructions: Our customer service team will respond within 2 business days with a Returns Merchandise Authorization (RMA) number and detailed shipping instructions. Please do not ship items back without an RMA number.
  3. Pack and Ship: Securely repackage the item(s) in the original packaging. Include a copy of your order confirmation inside the box. Ship the package to the address provided by our team. Please note that return shipping costs are the responsibility of the customer, unless the return is due to our error (e.g., wrong item shipped).
  4. Processing: Once we receive and inspect your return, we will process your exchange or refund within 5 business days.

Refund Timeline and Method

  • Timeline: Refunds will be processed within 5 business days of us receiving and approving your returned item.
  • Method: Refunds will be issued to the original payment method used during purchase (Visa, MasterCard, JCB, or PayPal). Please allow additional time for the refund to appear in your account, depending on your bank or PayPal’s processing times. Please note that original shipping fees are non-refundable.

For exchanges, we will cover the standard shipping cost to send the replacement item to you.

Return/Exchange Request Email Template

To expedite your request, please use the following template when emailing us:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear TrafficMaster Decor Store Team,

I would like to request a [return / exchange] for my recent order.

Order Number: [Your Order Number]

Product Name(s): [e.g., TrafficMaster Area Rug, 8×10]

Reason for Return/Exchange: [Please provide a brief explanation]

Please provide me with the necessary instructions and an RMA number.

Thank you,

[Your Full Name] [Your Phone Number]

Need Help?

Our customer service team is here to assist homeowners, designers, and commercial clients worldwide. For any questions regarding returns, exchanges, or shipping, please contact us at [email protected].

TrafficMaster Decor Store
3530 Washington Avenue, MIAMI, US 46959